What happens if my dog doesn't like it?
Every Wooof subscription is backed by our satisfaction promise. If your dog isn't excited about their food, treats, or accessories for any reason or you don't notice the improvement you were hoping for, you can send back your unused supply within 30 days for a full refund of your purchase price (minus shipping).
That's how confident we are that your dog will love what we send.
How do I make changes to my On Repeat subscription?
Log in to your Wooof account to update your subscription anytime, or get in touch with our customer care team by email.
Do I get Deal of the Week discounts on my On Repeat subscription?
Yes. If a product in your Subscribe & Save order is on offer when your order is due, you'll pay the promotional price minus your 10% subscription discount. If the offer has ended before your order is due, you'll pay the standard price minus your Subscribe & Save discount instead.
Do I get a bulk discount on my On Repeat subscription order?
When you first set up your subscription, if your basket totals over £125 you'll receive a bulk discount on that order. After that, future orders won't qualify for the bulk discount, but you'll always keep your 10% Subscribe & Save discount.
How will payment be taken for my automatic orders?
When you set up your subscription and your first payment is processed, you're agreeing to be charged on those card details for your chosen products, at your chosen interval, until you cancel. Prices may vary slightly order to order due to promotions, but you'll never pay more than the standard price minus your 10% subscription discount.
What happens if my bank card expires?
Head to your account section, add your new card details, and you'll be prompted to assign it to any active subscriptions.
When will my On Repeat subscription orders be delivered?
We aim to dispatch Subscribe & Save orders within 3–5 working days of the order date. Subscription orders use our standard delivery service and arrive within the usual timeframe shown on site when you place your order.
What if I don't need my upcoming order?
No problem, our subscriptions are fully flexible. We'll email you a week before your order is due with a link to make changes, or you can log in anytime to skip an order or move its date.
What if I need to cancel my On Repeat subscription?
You can manage or cancel your subscription anytime by logging into your Wooof account, or by contacting our customer care team for help.