Shipping policy

Same day dispatch for orders before 2pm.

If we have delivered the incorrect item to you, or your purchase has arrived damaged please contact us within 72 hours of receiving your order, providing images where necessary to prove damage to goods and further information of missing/incorrect items.

For returns and exchanges please refer to the returns & refund policies and contact us directly at supPAWt@wooof.co.uk

Shipping

Enjoy free shipping on orders over £50 to mainland United Kingdom.

Where Do We Deliver?

We are currently only shipping within the UK.

Please note, UK refers to mainland UK and excludes the Scottish Highlands, Scottish Islands, Channel Isles, Scilly Isles, Isle of Wight, Isle of Man and Northern Ireland.

Shipping Options

We are currently offering the following selections of shipping options:

Free shipping on all orders over £50
Royal Mail 24h shipping (1-3 days) - £4.99
Royal Mail 48h shipping (2-4 days) - £2.99
DPD Next Day Delivery (1-2 days) - £5.99
Fedex Priority Next Day (1-2 days) - £5.49
Local Same Day Delivery if ordered by 2pm* - £7.50

Please note that delivery times provided by couriers are estimates and not guaranteed. We will always dispatch within the timeframe promised.

*Available to a limited area, and will be offered at checkout if you qualify

We reserve the right to change the your shipping provider for any of the following reasons as long as it doesn't compromise on the speed of delivery.

Size of the parcel
Delays caused by strikes by the original provider

If you have any questions regarding the shipping please reach out to us at supPAWt@wooof.co.uk